DIGITAL NATIVE: LOYAL TO THEIR OWN BEST INTERESTS
The digital transformation has starkly affected consumer and employer behavior. This is not new. Consumers expect more from their machines and devices. And if there’s a glitch, they expect quick solutions. And the younger employees become, the more they expect to have digitized processes. Companies are scrambling to upgrade their field service processes in order to accommodate these shifting consumer and employee expectations. Read more…
Where exactly is AI headed? Some of the most exciting advancements in AI are a result of self-learning and analytics. Read more…
This century has not only witnessed the development of innovative new technologies. It has also seen the reimagining of new technologies for uniquely new functions. The field services industry has taken huge leaps forward into the 21st century by embracing these top six tech trends of 2017. Read more…
The Internet of Things is quickly changing how people use their smart devices. Over the past ten years the telephone has transitioned from a means of telecommunicating to a tool for sharing, creating, tracking and analyzing information. Already in 2008 there were more devices than people connected to the Internet. By 2015, the number of linked objects had reached nearly 5 billion. Read more…
Leading field service companies are concentrated on improving efficiency and customer satisfaction. However, it is often customers who suffer from mismanaged and ineffective data integration. Common recurring scenarios like technicians arriving without comprehensive knowledge of the customer’s issues or multiple field service visits due to missing parts can easily be resolved by creating a comprehensive and integrated data trove. All of the data needed to alleviate these issues is available. It simply needs to be accessible to service technicians. Read more…
The companies that are successfully forging forward are the ones that have grasped the need for an upgraded way of managing field services: crowd service solutions. A kind of workforce 4.0 so to speak. Read more…